Profile

An enthusiastic and adaptable individual working within the computer industry and building upon a sound knowledge of programming languages. Competent in IT systems, management of teams and performing business-wide upgrades. Has an extensive practical ability in the setup and maintenance of hardware and software. Previously studied and completed a Computing and IT BSc with the Open University and is continually developing and increasing knowledge, specifically in the IT industry. Is particularly interested in media production, coaching, training and motivating others to perform their very best. Looking to continually cultivate and apply these skills to achieve further professional development in the IT sector within a challenging technical-management role.

Personal Skills

  • Managing small teams, encouraging a positive working environment
  • Leading medium-large scale projects
  • Understanding, managing and controlling budgets
  • Communicating in a positive manner to achieve good relationships with staff and third-parties
  • Always interacting in a friendly, professional manner
  • Working accurately to a specific criteria
  • Ability to research and understand new technologies
  • Good understanding of organisational impact and management of changing environments
  • Genuine interest in adoption of suitable technology and new approaches
  • Provides excellent quality of work in small or large environments
  • Capable of dealing with customer complaints while providing a polite and professional service
  • Continually seeking opportunities to gain further knowledge and understanding in IT services, systems and programming
  • Performs efficiently under significant pressure and able to keep to tight deadlines
  • Demonstrates strong initiative with the ability to manage a significant workload without supervision

Career Achievements

  • Launch of new businesses (i.e. Ubitronics, Creatively Everyday)
  • [In Progress] Successful completion of new systems upgrade (i.e. Fram Farmers)
  • Computing and IT BSc
  • Implementation of various small-medium projects (i.e. Brunel University)
  • Creation of bespoke systems (i.e. Revive PCs – Stock Market Data Analysis)
  • Installation of websites and intranets (i.e. Airflights, Brunel University)

Qualifications

Computing and IT(Degree) BScOpen University (2013)
Health and Social NVQ Level 2 Nexus Support (2011)
ICT AVCESEEVIC (2004)
8 GCSE’s A* – BThe Deanes (2002)

Employment History

2019 – Present

Ubitronics

Business Owner

  • Key decision make for the business
  • Implementing and maintaining all technical elements of the business
  • Setup and creation of website including integrations
  • Content Creator

2019 – Present

Creatively Everyday

Business Co-Owner

  • Key decision make for the business
  • Implementing and maintaining all technical elements of the business
  • Setup and creation of website including integrations
  • Setup and creation of intranet for communications between employees
  • Media production and editing
  • Schedule and planning manager
  • Data analyst and report generation

2018 – Present

Fram Farmers

IT Manager

Leading the organisational change project

  • Transformation of the daily business operations
  • Managing all strategic change from old systems to new
  • Gathering staff, member and supplier requirements
  • Estimating time frames and setting expectations
  • Communicating with various third-parties
  • Keeping within budgets and time constraints
  • Data cleansing, verification and validation
  • Implementation of the new systems
  • Training and ongoing support following the projects completion

Managing the daily running of the IT department

  • Controlling budgets
  • Lifecycle management
  • Rolling infrastructure upgrades
  • Regular maintenance and support
  • Maintaining the integrity of data and cleansing
  • Recording and documentation of all systems
  • Provision of regular training and awareness for staff
  • Ensure IT Governance controls

Other Key Responsibilities

  • Effective management of communications
  • Effective management of events
  • Ownership of GDPR and disaster recovery
  • Operational management of all IT hardware and software
  • DSE and other operational elements
  • Key input to quality control

2016 – 2018

Brunel University

Computing Officer

  • Co-managing and maintaining enterprise level IT systems
  • Fully implemented a ticketing system used by the services team
  • Using various systems for purchasing, software updates, wi-fi access, asset management and database backup
  • Organising and managing projects such as upgrading hardware in buildings
  • Collaborating with various teams within the University to ensure the daily running of services
  • Being a key contact for events and professionally cater for any special circumstances
  • Leading a small team of people to maintain and ensure smooth working of the operations and IT, across multiple buildings
  • Creating full documentation on all processes and systems used in the services team, including guides and instruction manuals for future employees
  • Providing technical support to staff and students
  • Managing purchases, assigning equipment and keeping stock of IT equipment
  • Guiding two Apprentice’s through their course, providing training and encouragement when required

2015 – 2016

Brunel University

Computing Technician

  • Providing technical support to staff and students, such as setting up Panopto recordings
  • Keeping mailing lists organised and up to date
  • Assisting staff with software and hardware queries
  • Demonstrating how to use the projector and pre-installed equipment in the teaching rooms
  • Facilitating the smooth completion of new computer installations, including imaging the computers, data backup, communicating with colleagues and staff members to ensure a quick changeover, and excellent timekeeping
  • Attending in-house training for display screen equipment (DSE), manual handling, data protection, first aid and fire marshal
  • Contacting the appropriate departments when requesting purchases
  • Performing operational tasks such as room set-ups, printer maintenance, visual checks, post distribution, controlling stock levels, organising relocations and liaising with porters and estates, and providing support for events

2013 – 2015

Revive PCs

Technician

  • Apple repairs (all generations of Mac, iPhone, iPad, iPod)
  • Software fault finding and virus removal
  • Hardware diagnosis and repair
  • Installing operating systems and necessary drivers onto new machines
  • Building, upgrading and modifying computer units
  • Home networking and small business setups
  • Web design and hosting
  • Linux server setups
  • All aspects of smartphones, MP3, tablet, PlayStation, Xbox, Wii and similar electronic device repairs
  • Excellent knowledge of programs including: Word, Excel, PowerPoint and Photoshop

2013

Chelenham Festivals

AV Support

  • Working as an Audio Visual assistant helping venue managers
  • In charge of lighting, slideshows and sound
  • Setting up computers and electrical equipment on stage

20109 – 2013

Nexus Support

Carer

  • Assisting disabled young adults in their daily lives by providing help and support when accessing the community and participating in activities that require some assistance
  • Supporting the service users to perform tasks on home and college computers
  • Adhering to health and safety requirements at all times
  • Attending regular staff meetings

Referees are available on request